This FAQ addresses the most common questions about GeoStudio products when they reach end-of-life and gain legacy status.

Legacy Status

For various reasons, products will eventually reach their natural End-of-Life – including new and better technologies being made available or marketplace changes.  When a GeoStudio version reaches End-of-Life, we transition it to a legacy status.

When a version of GeoStudio gains Legacy status:

• There will be no further updates to that version of the software.
• There is no assurance that the software will continue to work with newer operating systems or computers.
• No hardware, installation, licensing, or technical support will be available.
• No engineering support will be available to assist with using the software.
• GeoStudio licenses that are not under maintenance become machine-locked to the last computer they were hosted on. This means they cannot be transferred to another device or restored to the current device for any reason, such as hardware or software failure, reformatting the hard drive, virtual machine changes, etc.

Will my version of GeoStudio stop working after being retired?

• No.  Support will be discontinued, but the software will continue to function as long as you have a valid license and the software is installed on a computing platform that your version supports.

I have a perpetual license, can I continue to use it after the software is retired?

• Yes, you can continue using your perpetual license. 
• We will no longer provide technical support for any licensing issues you may encounter (i.e. license returns, re-hosting a license to a new host ID, updated license files). 
• We will not provide any assistance installing the software.

I want to reinstall my legacy version of GeoStudio and continue using it.  What do I need to do?

• You will need to install your legacy product on a computer with an operating system that was supported at the time your legacy product was released.
• You will need to have the correct license available.
• Downloads for retired versions of GeoStudio are not available.  You will need to use your archived copy of the installer.
• You may need to install the latest driver and/or license file for USB Dongle licenses.

Can I upgrade my license to a supported version?

• Please contact [email protected] to discuss your upgrade options.